TPB – Complaints

INFORMATION FOR CLIENTS
YOUR OBLIGATIONS TO THE ATO AND YOUR TAX PRACTITIONER’S OBLIGATIONS TO YOU, THE TPB AND ATO

Your obligations are important

As a taxpayer, it is important you:

  • are aware of your obligations to the Australian Taxation Office (ATO)
  • understand your tax practitioner has obligations to you, the ATO and the Tax Practitioners Board (TPB).
Your obligations as a client

It’s your responsibility as a taxpayer to:

  • be truthful with the information you provide your tax practitioner
  • keep the required records and provide them to your tax practitioner on a timely basis, as required
  • be co-operative with your tax practitioner’s requests and meet their due date
  • comply with the tax laws.
You must meet your obligations

If you do not meet your obligations:

  • the ATO may impose administrative penalties (fines)
  • interest charges may be applied
  • in some cases, criminal prosecutions may be sought
  • the ATO may initiate debt recovery.
What’s required of your tax practitioner

Your tax practitioner’s obligations require them to:

  • act honestly and with integrity
  • uphold and promote the ethical standards of the tax profession
  • act lawfully in your best interests
  • manage any conflicts of interest
  • take reasonable care to ascertain your state of affairs and apply tax laws correctly
  • keep your information confidential unless there is a legal duty to disclose
  • provide services competently
  • not knowingly obstruct the administration of the tax laws
  • advise you of your rights and obligations under the tax laws
  • account to you for money or other property on trust
  • not make false or misleading statements to the TPB or ATO, and in some cases withdraw their

engagement with you and notify the TPB or ATO of certain matters

  • keep proper records
  • keep you informed of certain matters so you can make informed decisions (see page 2)
  • address any false or misleading statements they are responsible for
  • engage with clients to address other false or misleading statements, exploring options to correct.
When your tax practitioner doesn’t meet their obligations

If your tax practitioner fails to meet their obligations:

  • their registration can be suspended or terminated, meaning they

can’t practice

  • they could receive a caution or orders from the TPB – for example, undertaking education or working under the supervision of another registered tax practitioner
  • fines may be imposed on them by the Federal Court
  • your tax and superannuation matters may not be accurate
  • you may be subject to enquiries or audits
  • any tax shortfalls may attract penalties and interest
  • you may have litigation options to review decisions and to recover debts
  • in the case of fraud or criminality, penalties may lead to prosecutions.